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Frequently Asked Questions

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Find answers to our most common questions about remote online notarization, pricing, document preparation, and more!

Getting Started with Remote Online Notarization

  • What is Remote Online Notarization (RON)?

    Remote Online Notarization (RON) allows you to have your documents notarized securely over a live video call, without ever leaving your home or office. All you need is a valid U.S. ID, your document, and a stable internet connection!

  • How much does online notarization cost?

    Our base fee is $25 for the first notarized seal. Additional seals are $10 each, and if a witness is required, it’s $15 per witness.

  • What do I need for my online notarization appointment?

    You’ll need:

    A complete document (not just the signature page)

    A valid, unexpired U.S. ID (Driver’s License, State ID, or Passport)

    A device with a camera, microphone, and internet connection

  • What IDs are accepted?

    We accept valid, unexpired U.S. Driver’s Licenses, State Identification Cards, and U.S. Passports.

  • How do I upload my document?

    When filling out our booking form, simply attach the complete document package you need notarized. Please ensure all pages are included, not just the signature page!

How to Prepare for Your Appointment

  • Can I sign my document before the notarization session?

    No — please do not sign your document beforehand! You'll be guided to sign during the live session after your ID is verified.

  • How long does a typical notarization appointment take?

    Most sessions take 15 to 20 minutes, depending on the document and how quickly identity verification is completed.

  • Is the notarization session recorded?

    Yes. For your protection and compliance with Texas law, all sessions are securely recorded and stored for a minimum of five years.

  • How will I receive my notarized document?

    You’ll receive your completed notarized document by secure email after the session. If additional delivery methods are needed, extra fees may apply.

  • Can you send my notarized document to my lawyer or another third party?

    Yes, but only if you give express consent during the live session. We take document security and privacy very seriously.

  • What happens if I need extra seals or a witness?

    No problem! Additional seals are $10 each, and witnesses are $15 per witness. We’ll invoice you before the session for any extras.

Understanding Fees, Payments, and Policies

  • What if I need to cancel or reschedule my appointment?

    You can cancel or reschedule up to 2 hours before your appointment without a penalty. Cancellations made less than 2 hours in advance may incur a $10 cancellation fee.

  • What happens if I miss my appointment?

    If you miss your session without notice (no-show), you’ll need to book a new appointment and complete full payment again.

  • Is online notarization legally accepted in all states?

    Yes, online notarization performed under Texas law is widely accepted across the United States. However, if you’re unsure, we recommend confirming with the receiving party before proceeding.

Session Recording and Data Protection

  • Is my personal information safe with Signed By Ariel LLC?

    Absolutely. We protect your data with SSL encryption and secure platforms. Your notarization session recordings and documents are stored safely and never shared without your consent.

Identity Verification and KBA Questions

  • How is my identity verified during online notarization?

    Your identity is verified through a two-step process:
    First, you’ll upload your valid U.S. ID for credential analysis.
    Then, you’ll answer several Knowledge-Based Authentication (KBA) questions based on your personal history.

  • What are KBA questions?

    KBA stands for Knowledge-Based Authentication.
    You’ll be asked multiple-choice questions generated from public records (for example: previous addresses, vehicle ownership, loan history). You must answer most questions correctly to proceed with notarization.

  • What happens if I fail the KBA questions?

    You usually get two attempts to pass KBA. If you fail both attempts, we cannot proceed with notarization and you’ll need to reschedule. A new appointment and payment may be required.

  • What happens if my ID is expired or cannot be verified?

    Unfortunately, we cannot proceed if your ID is expired or fails credential analysis. Please ensure you have a current, valid ID before booking your appointment.

  • Can I verify my identity without a Social Security Number?

    Most KBA question sets are generated using public records tied to your Social Security Number. If you don’t have one or cannot be matched to sufficient public data, you may not be able to complete KBA verification. Please contact us before booking if you have concerns.